Support
How can we help?
Tell us what went wrong and we will get back to you by e-mail. Every ticket gets a MCW-XXXXXX reference you can follow.
Open a support ticket
Tell us what is wrong and we will reply by e-mail. Already registered? Sign in first — your tickets are then listed for you, and the documentation and contact form open up too.
Before you write
Full documentationTickets are worked in the order they arrive, usually within one business day. Urgent outages jump the queue - say so in the subject.
Every reply is sent to the address the ticket was filed with. Sign in and the same conversation is listed under "My tickets" with its current status.
Most how-to questions are covered in the documentation, and the API reference documents every endpoint. It is worth a look before you write.
File the ticket while signed out with the address you registered with: as soon as you sign in again the ticket appears in your list.
The message, the address it came from and the network it was filed from, so we can spot abuse. Nothing else, and never longer than we need it.
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Sign in and every ticket you have ever filed with your address is listed with its status - no reference hunting.
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